Offering your services or products to a wider audience, by way of a business, means that your customers hold certain expectations of you. Giving out an impression to potential clients, carries with it responsibilities, especially if you are looking to establish rapport, generate referrals and want to build a long term, viable business. In the words of Warren Buffett, "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently."
[Image] ...the reputation stakes have never been so high. Indeed, the more intimately business seeks to address us through traditional relationship marketing, or the more powerful corporations seek to become through globalisation, the greater the scrutiny and responsibility required of them. A simple injustice or misconception can destroy a reputation overnight, or at the very least, insidiously undermine it. Consequently there is a pressing need to constantly re-evaluate a firm's activity across its entire enterprise so that the good achieved in one area does not conflict with the bad of another.
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