Integrity 2.0

Offering your services or products to a wider audience, by way of a business, means that your customers hold certain expectations of you. Giving out an impression to potential clients, carries with it responsibilities, especially if you are looking to establish rapport, generate referrals and want to build a long term, viable business. In the words of Warren Buffett, "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently."

Monday, July 14, 2008

*Winning Customers

[Image] If you want to know the secret to winning customers, the answer is simple:
1. Respect your customer’s time.
2. Keep the promises you make.
3. If you can’t keep promises, deal with them proactively and enthusiastically.
4. Make activation and use of your product simple and instant.
5. Empower your technical and service support with the training, infrastructure and culture to execute on the promise.

Read more at www.socialmediatoday.com